Agentica MedOps is a private workforce application for emergency medical services (EMS) and non-emergency medical transport (NEMT) organisations. These terms govern your use of the application. By signing in, you accept them.
1. Who this agreement is with
The application is provided by EB Solution Inc. It is licensed to the organisation that issued your account — your employer — and made available to you as that organisation’s authorised user. Commercial terms are agreed between us and your employer, not with you personally.
2. Accounts
Accounts are created only by your employer’s administrator. There is no public sign-up. Your account is personal to you: do not share your credentials, and do not let anyone else use the application under your sign-in. Tell your administrator immediately if you believe your account has been used by someone else. Your employer may suspend or remove your access at any time, including when your employment ends.
3. Acceptable use
- Use the application only for your employer’s transport operations.
- Do not export, photograph, copy or share patient information outside the application.
- Do not attempt to access another company’s data, or any record you are not assigned to.
- Do not interfere with, reverse engineer or attempt to disrupt the service.
- Do not operate the application in a way that is unsafe while driving. Use a hands-free push-to-talk accessory, or wait until the vehicle is stationary.
4. Not a medical device
Agentica MedOps is workforce and dispatch software. It does not provide medical care, advice or diagnosis, it is not a medical device, and it must never be relied on as a substitute for clinical judgement or your organisation’s protocols. Any automated assistance in the application, such as damage flagged in a vehicle inspection photograph, is advisory only and must be confirmed by a person.
5. Your employer’s data
Operational, trip and patient records entered through the application belong to your employer. We process them on your employer’s instruction as a service provider, and handle protected health information under applicable law, including HIPAA where it applies. How data is collected and handled is set out in our Privacy Policy, which forms part of these terms.
6. Availability and support
We aim to keep the service available at all times but it is provided without a guarantee of uninterrupted operation. Maintenance, network conditions and third-party outages can affect it. The application depends on a working data connection; features such as the radio, calling and live location will not function without one. Support is described on our Support page.
7. Location, audio and accessories
While you are on shift, the application shares your vehicle’s location with your employer’s dispatch team, and stops when your shift ends. The push-to-talk radio and in-app calling use the microphone while you transmit or are on a call. An optional Bluetooth push-to-talk button may be paired; it is third-party hardware supplied by its own manufacturer, and we make no warranty about any particular model. The application always releases a transmission automatically after a short period so a microphone cannot be left open.
8. Fees
The application contains no in-app purchases, subscriptions or payments. Any fees are agreed between EB Solution Inc and your employer.
9. Liability
To the fullest extent permitted by law, the application is provided “as is”, and we exclude implied warranties. We are not liable for indirect or consequential loss, or for decisions taken by dispatchers, crew or clinicians using the information it displays. Nothing in these terms limits liability that cannot lawfully be limited.
10. Termination
Your access ends when your employer removes your account or when the agreement between us and your employer ends. You may stop using the application at any time by signing out and uninstalling it. To have your account and personal data deleted, contact your employer’s administrator or write to us at the address below.
11. Changes to these terms
If these terms change materially we will update the date at the top of this page and, where the change affects you, notify account holders through the application. Continuing to use the application after that constitutes acceptance.
12. Contact
Questions about these terms:
mhamza@ebsolution.ca